- Do you offer a pre-order price promise?
Yes, we do! Order now and if our price on thegamecollection.net decreases between the time you place your order and the release date, you'll pay the lowest price. Your order will be charged at price it was when you placed your order and a refund for the price difference will be issued within 7 days.
And if the price goes up don't worry we won't charge you more!
Pre-orders placed using Promotion Codes will not be processed automatically. Please contact us if you think you are missing a refund after 7 days of release.
Our Pre-order Price Promise doesn't apply in the case of accidental mispricing in accordance with our Terms and Conditions.
- When will I receive my pre-order?
All pre-orders have a 'street date'; a strict release date which we must adhere to. Our aim is to dispatch them in time for delivery in the UK on the official release date. If your shipping destination is outside of the UK, please allow extra time for the order to reach you. For more information on delivery estimation times, please click here.
- When will payment be taken for my pre-order?
We understand that not paying for your pre-order too far in advance is important. For this reason, we will attempt to take payment for pre-orders 1-3 days before the official release date once we have the items in stock and ready to ship, so you're not paying anything earlier than necessary.
However, orders placed with Credit/Debit Card that are for items that are released more than 90 days from the date purchased will need to be charged in advance. We will email you a few days before so you can ensure you have sufficient funds available in advance.
Payment for orders placed using PayPal will be captured when we dispatch your items, unless your order was placed more than 28 days before the official release date. In this case, your payment will be captured within 28 days of your order being placed. Please ensure you have sufficient funds available in your PayPal account at this time.
- Does my pre-order come with any extra downloadable content (DLC)?
Some pre-order titles come with extra downloadable content (DLC). We always update the product description and title to reflect this where applicable. If we do not mention any extra downloadable content in the product description then the stock that we are pre-selling does not come with the extra downloadable content.
- The product is labelled 'Pre-Order'. What does this mean?
Any product marked as Pre-Order has not been released yet. The product will be new and manufacturer sealed. You can order it from us within 90 days of the release date shown on the products listing, and it will usually be dispatched in time for delivery on the official release date.
Please note that release dates are subject to change.