- Do you have a special Christmas Returns Policy?
Yes indeed. For added peace of mind, purchases made on our website between 15th November 2019 - 27th December 2019 (inclusive) can be returned up until 10th January 2020. Items will only be accepted for a return if they are fully sealed and unused. Our other refund terms and conditions still apply. Click here for our full Returns Policy.
- I no longer want my order. Can I return it?
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 14 days of receipt for a refund. In accordance with the Consumer Contracts Regulations games must be in their original packaging and still be sealed. Consoles may be opened for the purpose of inspection (but not used). Please note that hardware must contain every component part (cables, controllers etc.) before it can be accepted as a return.
- My item arrived damaged. What should I do?
We're sorry to hear your order didn't arrive with you in perfect condition. Please contact us as soon as possible explaining the damage one of our customer service team will be in touch. We may ask for a photograph of the damage to speed up the refund/replacement process for you.
Please note, you must inform us within 30 days of the date you received the damaged item and we will issue a full refund or a replacement, where available, at no additional cost. If you fail to take reasonable care of the goods before they are returned to us, and this results in further damage or deterioration, we will charge you for the reduction in value.
- There appears to be a fault with my game. What should I do?
We wish everything was perfect but sometimes a game can have minor issues that are fixed by developers in the form of patches that are made available to download. Please ensure that your PC/Console is connected to the Internet and that all patches have been installed for your specific game. Developer's websites may also be a good source of known issues and how to work around them or information regarding new patches and when they will be made available.
If you're still having issues then please contact us and one of our team will look into it further for you. We want you to enjoy your game without pesky bugs!
- My order arrived but it's incomplete or incorrect. What should I do?
We're sorry to hear there's been a mistake with your order. Please contact us as soon as possible with your order number and details of what you have received and one of our customer service team will be in touch. Rest assured, we will get the correct item(s) to you as quickly as possible.
Please note, you must inform us within 30 days of the date you received the incorrect item. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
- When will I get my refund?
On receipt of your authorised return we will process your refund within 2-3 working days. Please note, this does not include your bank's processing time. Please check with your bank if the refund has not appeared within 10 days. On the date the refund is completed, we'll send you an e-mail message confirming the date and amount. Refunds can only be made to the original payment method used for the purchase.
- What is your Returns Policy?
Click here for our full Returns Policy.
- Can I return a Digital Product?
Unfortunately, Digital Code products cannot be returned and are non-refundable once the the order is complete and the code has been emailed to you. By buying digital content from us, you automatically waive your 14-day cooling off period and you acknowledge that once the download starts, you lose your right for a refund.