Orders Not Received

All standard items are delivered by Royal Mail Tracked 24 service. High value and larger or bulky items such as consoles will be sent via Courier and again will require someone to sign for the goods.

Deliveries to the UK should arrive within 2 days of despatch with Royal Mail aiming to deliver 93% of Royal Mail Tracked 24 items the next working day.

Orders are usually despatched within 24 hours and take between 1-3 days after despatch to arrive. You should check the current status of your order to see when or if your item has been despatched. If you have an account with us, you can view the status of your order by clicking here.

Check the status of your order

Orders for items that are in stock are usually despatched within 24 hours. You should check the current status of your order to see when or if your item has been despatched. You can view the status of your order by clicking here.

Your item may not have been despatched for the following reasons:

• It is a Pre-Order for an item that is not yet available - If you have ordered an item in advance of its release date then we will send the item to you as soon as it is available. Your credit card or PayPal account will not be charged until we have the item in stock and are about to send it to you.

• Item on order - When ordering an item please note that some items may be marked as 'usually despatched in 2-3 days' or 'usually despatched in 5-7 days'. Please note these are estimated times for delivery to us from our supplier. Once we have received these items from our supplier we will update the status of your order and despatch your items.

• Payment declined - If we have any problems processing your payment we will email you to let you know. You can check your payment details and update under your account which you can access by clicking here. If your payment is declined you will receive an email suggesting ways to resolve the issue. If you experience difficulties you may want to try one of our alternate payment methods.

• Item temporarily unavailable - If an item goes out of stock then we will replenish our stock and send them the item to you as a priority as soon as the new stock arrives.

Waiting for your order to arrive

Your order is with Royal Mail who aim to deliver 93% of Royal Mail Tracked 24 items the next working day, but if hasn't arrived yet please see the following advice:

• Check the tracking of the order
  

  This link can be found on your despatch confirmation email.

• Is it less than 4 working days since your mail should have arrived?
  

  If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

• Is it 4 to 9 days since your mail should have been delivered?
  

  If so, Royal Mail classes your item as officially delayed and they recommend that you should:

  • Check with your neighbours to see if a parcel has been left with them
  • Check any outhouses you might have where mail may be left if it cannot fit through your letterbox
  • Contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
• Have 10 days past since you item was posted to you?
  

  Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund.