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Terms & Conditions

ABOUT US

This website is owned and operated by:
Curveball Leisure Limited
Unit C Redbrick Court
Ferryboat Close
Swansea Enterprise Park
Swansea
SA6 8QN
UK

If you need to contact us, please e-mail us at [email protected].

VAT number: 862311250
Company registration number: 5287160

CONTRACT CREATION AND ELECTRONIC CONTRACTING

The technical steps required to create the contract between You and Us are as follows:

You place the order for Your Products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send You an order acknowledgement email detailing the products You have ordered. This is not an order confirmation or order acceptance from Us.

As your product is shipped from our warehouse We will send you an despatch confirmation email.

Order acceptance and the completion of the contract between You and Us will take place on the despatch to you of the Products ordered unless We have notified You that we do not accept Your order or You have cancelled it in accordance with the instructions in these conditions.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms and Conditions.

PRODUCTS

All the items we sell are fully compatible with UK consoles, unless otherwise stated in the product listing.

AGE RESTRICTIONS

Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website.

Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party.

Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.

Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.

We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

DELIVERY TERMS

All Items are delivered by 1st Class Post. All orders are now delivered within the UK for FREE. We aim to despatch all items within 24 hours (unless stated otherwise on products page) of the order being placed and delivery usually takes 2-3 working days.

CANCELLATION AND RETURNS

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please email or write to us.

You do not have to give any reason for cancellation. However, we would appreciate a brief explanation to help us improve the service we offer our customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights - for example if goods are faulty or misdescribed.

DIGITAL CONTENT

Digital Downloads now have their own unique category in the consumer contracts regulations

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations/#cancelling-digital-downloads

By buying digital content from us, you automatically waive your 14-day cooling off period and you acknowledge that once the download starts, you lose your right to cancel.

FAULTY GOODS

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

SALE

Sale Terms and Conditions can be found here.

CHANGES TO THESE TERMS

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.