WHEN WILL MY ORDER BE DESPATCHED?
Your pre-order items will usually be despatched in time for delivery on the official release date.
WHEN WILL PAYMENT BE TAKEN?
If you select Debit/Credit Card or PayPal as your payment method, we will take payment in full immediately during checkout.
DO YOU OFFER A PRE-ORDER PRICE PROMISE?
Yes, we do! Order now and if our price on thegamecollection.net decreases between the time you place your order and the release date, you'll pay the lowest price. Your order will be charged at the price it was when you placed your order and a refund for the price difference will be issued within 7 days. And if the price goes up don't worry we won't charge you more!
Pre-orders placed using Promotion Codes will not be processed automatically. Please contact us if you think you are missing a refund after 7 days of release.
Our Pre-order Price Promise doesn't apply in the case of accidental mispricing in accordance with our Terms and Conditions.
DOES MY PRE-ORDER COME WITH ANY EXTRA DOWNLOADABLE CONTENT (DLC)?
Some Pre-order titles come with extra downloadable content (DLC). We always update the product description and title to reflect this where applicable. If we do not mention any extra downloadable content in the product description then the stock that we are pre-selling does not come with the extra downloadable content.